ISTO Members Are Highly Satisfied
Each year, ISTO, with the help of a professional third party, issues its annual satisfaction survey to member programs. The survey has three primary objectives:
- To measure the ongoing satisfaction of ISTO Programs
- To serve as an engagement vehicle for Programs to provide feedback on support, systems, tools, processes, etc. and their wants and needs for ISTO to integrate into future support/offerings
- To assess and maintain ISTO’s competitive positioning benchmarked against the Association Management landscape.
In the chart below, the results from the annual survey shows ISTO’s better than industry average ranking of customer satisfaction.

What Sets ISTO Apart
- ISTO provides rapid formation of new alliances (order of weeks) as US-based legal entities, under our IRS 501(c)(6) not for profit status.
- Our templates for alliance formation (e.g., bylaws, membership agreements, governance structures, member structures) avoid the need for alliance to create these critical documents from scratch, saving time and money.
- Our affiliation with the IEEE enables members to access IEEE resources and capabilities (e.g., conferences, publications, rapid standards adoption).
- We have a 96% customer satisfaction among industry trade associations, one of the highest such rankings based upon an independent consultant benchmarking.
- We have over 20 years of experience supporting industry alliances, and our experienced staff enables us to consistently exceed alliance expectations and allows alliance members to focus on their core technology and business objectives.



